Revitalizing Careers: A Banking Industry Success Story in Post-Litigation Rehabilitation
![](https://cdn.prod.website-files.com/6536b30f8421c91c750a030d/6568ed8157c23c2bf31aed21_10.png)
Client
Key industry leader in the social services sector
Services Provided
Acclaim Rehabilitation Services were engaged to provide post-litigation rehabilitation services for a 51-year-old Customer Services Specialist in the banking industry aiming for a potential return to work. The services included a workplace assessment, a Neuropsychological Independent Assessment (IME), treatment recommendations, Occupational Therapy, a Functional Abilities Evaluation (FAE), and a Vocational Assessment.
Executive Summary
This case study focuses on a Customer Services Specialist who had been off work for six years due to a traumatic brain injury, chronic pain, and migraines. The employer sought to explore opportunities for the employee's recovery and potential return to a part-time role. Acclaim recommended a Neuropsychological IME, leading to a plan for permanent part-time work after successful treatment and rehabilitation services.
Challenge
The employee had unsuccessfully attempted a full-time return to work previously. The challenge was to assess the potential for further recovery and determine if the employee could sustainably work part-time, up to a maximum of 24 hours per week.
Solution
Acclaim recommended a Neuropsychological IME, revealing that full-time work might not be successful, but there was potential for a permanent part-time return. Treatment recommendations were made to facilitate maximum recovery, with a plan for reassessment after six months. Occupational Therapy, a 6-month work readiness program, a repeat FAE, and a Vocational Assessment were proposed as part of the rehabilitation plan.
Results
Within 11 months, the employee successfully returned to permanent part-time work within the same employer, after over six years of absence. The retraining and the assumption of a new role aligned with the employee's capabilities, showcasing the success of the rehabilitation services and return-to-work planning.
Client Testimonial
![](https://cdn.prod.website-files.com/6536b30f8421c91c750a030d/656a00683111ff08e8f03301_2.6%20Results-27.png)
Transformative Outcomes: Leveraging Advanced Mental Health Protocol for Efficient Return-to-Work Solutions in Bulk Assessment Services
![](https://cdn.prod.website-files.com/6536b30f8421c91c750a030d/6569f446e9fb2d40423c0f7a_2.6%20Results-14.png)
Balancing Claims Management: A Cultural and Collaborative Approach in WSIB Proceedings
![](https://cdn.prod.website-files.com/6536b30f8421c91c750a030d/6569f263804a86cffd7e3b02_2.6%20Results-11.png)
Maximizing Benefits, Securing Success: Acclaim's Triumph in WSIAT Appeals for Municipality Client
![](https://cdn.prod.website-files.com/6536b30f8421c91c750a030d/65690a23144f8ad80bf77695_2.6%20Results-12.png)
Savings in Motion: Acclaim's Success Story in Streamlining WCB Status and Injury Processes
![](https://cdn.prod.website-files.com/6536b30f8421c91c750a030d/656909c2445b964b8c12b992_2.6%20Results-21.png)
Audit Success: Acclaim's Strategic Health and Safety Policy Update for Industrial Excellence
![](https://cdn.prod.website-files.com/6536b30f8421c91c750a030d/6568f156f907e7cf05675a78_15.png)
Safety Challenges Overcome: Acclaim's Rapid Intervention in Construction Project Halt
![](https://cdn.prod.website-files.com/6536b30f8421c91c750a030d/6568f0cc9c0970c216451ac5_16.png)
Fortifying Excellence: A Successful Safety Program Alignment for Mining Industry Audit
![](https://cdn.prod.website-files.com/6536b30f8421c91c750a030d/6568efa8e78763caaf724f93_08.png)