Frequently Asked Questions

Navigate through our FAQ for quick insights into Acclaim's solutions and services. We've compiled the most common questions to provide you with clear and user-friendly solutions, making your experience with us seamless.

Partnerships (Employer Solutions)

What are the benefits of partnering with Acclaim for disability management?

Partnering with Acclaim for disability management brings a range of benefits. Acclaim offers customized solutions, ensures confidentiality, and adheres to tools and guidelines provided by the National Institute for Disability Management and Research (NIDMAR). This ensures a tailored approach that aligns with best practices in disability management.

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How long has Acclaim been in operation?

Acclaim, a Canadian-owned private company, has been in operation for over 30 years under the same ownership.

Is Acclaim a nationwide provider?

Yes, Acclaim is a nationwide provider, collaborating with businesses of all sizes and across industries from coast to coast. Our expertise includes navigating national and provincial legislation, ensuring tailored solutions for each case. We offer services in English, French, and various other languages to cater to diverse needs.

Does Acclaim provide services outside of Canada?

Indeed, Acclaim extends its services globally, catering to international businesses with employees in Canada. Our comprehensive disability management solutions are not confined by borders.

What technology/systems does Acclaim use to streamline its services?

Acclaim employs cutting-edge technology, notably our proprietary claims management system, Acctrak™. This streamlined system enhances efficiency, providing a seamless experience for our clients.

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Does Acclaim provide reporting and analytics services?

Absolutely. Through Acctrak, Acclaim offers real-time information, insightful metrics, and comprehensive reporting. This ensures that clients have access to timely and valuable data for informed decision-making.

How can I obtain a quote from Acclaim?

For inquiries and quotes, please contact us at or call 1-877-867-6064. Our team is ready to provide the information you need and discuss tailored solutions for your specific requirements.

All Services


What services does Acclaim offer?

Acclaim provides a comprehensive range of services, including Ability Management, Workers Compensation, Occupational Health and Safety, Long Term Disability, Assessments, Mental Health and training and support. Our offerings are designed to address various aspects of employee well-being and organizational health. Explore our services here:

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Can Acclaim assist with developing workplace policies and programs?

Yes, Acclaim offers expertise in developing tailored workplace policies and programs. We collaborate with organizations to create effective frameworks that align with legal requirements and best practices, fostering a healthy and compliant work environment.

Does Acclaim provide training sessions?

Absolutely. Acclaim offers diverse training sessions tailored for claimants, HR professionals, and staff. Our training programs aim to empower organizations with the knowledge needed for effective workplace management.

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Does Acclaim assist with workplace injuries or disabilities?

Yes, Acclaim is committed to assisting with workplace injuries and disabilities. Our services encompass proactive measures, workers' compensation case management, cost relief, appeals, and comprehensive training for internal staff. We strive to create a supportive environment for both employers and employees.

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Can employers access real-time data and insights?

Yes, employers can access real-time data and insights through Acclaim's case management system Acctrak™️. Our streamlined processes and innovative technology provide organizations with the valuable information needed to make informed decisions promptly.

My employee is off; what do I do?

In the event that an employee is off, please reach out to us promptly. Our dedicated team is available to provide guidance and support. Contact us through our toll-free number, and we will assist you in navigating the necessary steps during this period.

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Employee Well-being

How can I benefit from Acclaim's services?

You can experience a range of benefits from Acclaim's services, including proactive support, personalized plans for recovery, and a path that aligns with your unique journey. Acclaim is committed to empowering you through comprehensive well-being solutions.

Can Acclaim assist in my return to work planning after a disability-related absence?

Absolutely. Acclaim is here to support your return to work after a disability-related absence. Our dedicated team will work with you to develop a personalized plan, ensuring a smooth transition back to the workplace.

How is my information kept confidential and protected?

Your information is treated with the utmost confidentiality and protection. Acclaim follows stringent privacy protocols, ensuring that your data is secure and handled in accordance with industry standards and legal requirements. Your privacy is a priority for us.

How can I provide feedback to Acclaim?

We value your feedback, and there are several ways to share your thoughts with us. You can provide feedback directly through our website LiveChat function or contact our customer service line. Your insights help us continually improve our services and better meet your needs.

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What is Acctrak™?

Acctrak™ is Acclaim's proprietary claims management system, connecting you to an extensive database. It offers immediate access to real-time information, metrics, and updates for every case.

How can I use Acctrak™ for my business?

Acctrak™ is a versatile tool that enables businesses to manage claims effectively. It provides a user-friendly interface for submitting, tracking, and managing claims, ensuring a seamless and organized process.

What are the benefits of using Acctrak™ for claims management?

Using Acctrak™ for claims management brings numerous benefits, including improved efficiency, real-time tracking, insightful metrics, and comprehensive reporting. It is a valuable tool designed to enhance your overall claims management experience.

How do I sign-up for Acctrak™?

To sign up for Acctrak™, please contact our dedicated team. We will guide you through the onboarding process and ensure that you have the necessary resources to make the most of Acctrak's™ capabilities.

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Can Acctrak™ integrate Acclaim's services seamlessly with our existing HR processes?

Yes, Acctrak™ is designed for seamless integration with existing HR processes. It ensures a cohesive experience, allowing you to leverage Acclaim's services within your established workflows, enhancing overall efficiency and data consistency.

Starting a Claim

How do employees initiate the claims process with Acclaim?

To initiate the claims process, employees are advised to check with their employer for guidance on the necessary steps.

How do employers initiate the claims process with Acclaim?

Employers can initiate the claims process by contacting their assigned account manager (Ability Management Consultant) to set up the necessary procedures.

I’m off of work; what do I do?

In the event of being off work, employees are instructed to contact their employer promptly for guidance and necessary actions.

How long do I have to wait to hear whether or not my claim has been supported (or non-support decision)?

Once we receive all the necessary documents, we commit to providing a response (approval, denial, or request for more information) within 2 business days.

How will I be notified of a claim decision?

If your claim is approved, you will receive an approval letter. If it is pending, you will receive an acknowledgement letter. If your claim is denied, you will receive a letter outlining the reasons for the decision.

Who will be responsible for the management of my claim?

Your dedicated Ability Management Consultants (AMCs) will be responsible for the management of your claim.

What does the Ability Management Consultant do?

The Ability Management Consultant assesses, plans, and implements the process by which the potential to recover and return to work is evaluated. The primary purpose is to facilitate a successful return to work, if medically possible.


How can I contact Acclaim for more information?

For more information, you can contact Acclaim through our designated channels, including phone, email, or the contact form on our website. Our team is ready to provide the information you need.

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How can I get in touch with Acclaim to discuss partnership opportunities?

To discuss partnership opportunities, please reach out to us via email at Our team will be delighted to explore collaboration possibilities with you.

What are Acclaim’s hours of operation?

Acclaim operates during standard business hours, from Monday to Friday, 9:00 AM to 5:00 PM EST. For inquiries and assistance, our team is available to serve you during these hours.

How can I get in touch with my Ability Management Consultant?

Please contact your employer for guidance on how to connect with your designated Ability Management Consultant.

How can I inquire about career opportunities or job openings at Acclaim?

To inquire about career opportunities or job openings at Acclaim, please visit our Careers page on the website. There, you will find information about current job listings, application procedures, and contact details for further inquiries.

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