Privacy

As part of our ongoing commitment to protect the privacy of our customers, ACCLAIM complies with both federal and provincial privacy legislation to ensure that the confidentiality of our claimants' personal information is maintained throughout our day-to-day operations.

1. The need to respect the claimant's integrity is paramount. ACCLAIM has established stringent policies and procedures to reinforce the value we place on the confidentiality of our claimants' personal information.
   
   All employees must adhere to these policies and procedures, which are rigorously and continuously communicated to all staff.
   
   All employees are required to sign a confidentiality agreement at the time of their hire.
   
   
2. ACCLAIM obtains personal information from claimants only for the purpose of its business and through legitimate means.
   
   In addition to identifying to each claimant the reason(s) for which his/her personal information is collected and how the information will be used, all employees are strictly forbidden from sharing claimant's personal information with any party (including the claimants' family members) without a signed consent form.
   
   
3. All files, including electronic files, containing the personal information of claimants are appropriately safeguarded.
   
   Claimants' personal information is only made available to those individuals with a right to that information.
   
   Caution is exercised within the office to ensure that claimant files are stored in secured filing cabinets at all times, computers are shut down when the employee is away from the office, and discarded information is promptly shredded. All employees must ensure that information pertaining to their claimant files is appropriately handled at all times and not removed from the office or left in company printers, photocopiers, etc.
   
   To adapt to the ongoing changes in computer technology and telecommunications, ACCLAIM's Information Technology Department ensures confidentiality is not breached and that all employees are trained in protecting computer files.
   
   Employees must save all computer files to their respective user file on the company server. This process ensures that confidentiality is maintained and that file information is backed up nightly.